Having issues with your candle? browse our tips and tricks below!

Wick Troubleshooting

We love our candles, especially because no one candle is the same. And when it comes to pure soy candles with wooden wicks, it’s a bit different to the other candles. In order to get the best performance out of your Soyciety candle and unleash the specially curated scents to their fullest potential, follow our tip and tricks below:

 

Let’s get Lit 

Let it burn

The first burn is always the most important. In the honest words of Usher, “let it burn, let it burn, gotta let it burn.” Make sure that you let your candle’s wax pool (the melted part) burn all the way to the edges of the tumbler. Doing so will ensure that your candle burns evenly while making its way down the tumbler as it continues to burn. If this is not done, you run the risk of your wax tunneling. We suggest you allow for 2+ hours for your first burn.

 

Trim Your Wick

In most cases our wooden wicks are self-trimming, so you don’t need to do anything to them between your burning sessions. In some occasions, especially if you’re an avid burner and leave your candle on for longer than the recommended time, your wick may not have kept up with the wax. If your wick is longer than ½” after you extinguish the flame, before your next burn session when your wick is completely cooled, trim your wick to about ¼” before you relight. You can do this by using one of our wick trimmers or by using your fingers. Always make sure to remove any wick trimmings from the wax before relighting. This debris can cause your wax to discolor and look funky but more importantly can cause a fire hazard.

  

The end is near

Discontinue burning your candle when you have 1 inch of wax or less left in your jar. Once the wax has moved below the wick clip, the wick can no longer bring the wax up to burn so your candle may automatically turn off but do not rely on this. You burn at your own risk, so keep an eye on the wax level and stop using if the wax is getting too low.

 

It's getting hot in here

THE RECOMMENDED MAXIMUM BURN TIME IS 3-4 HOURS. ALWAYS BURN YOUR SOYCIETY CANDLE ON A HEAT RESISTANT SURFACE. ALWAYS BURN WITHIN SIGHT, KEEP AWAY FROM OTHER OBJECTS, KIDS AND PETS.

IT GOES WITHOUT SAYING THAT AN OPEN FLAME – LEFT BURNING UNATTENDED – CAN BE DANGEROUS. THE LAW REQUIRES US TO REMIND YOU, SO WHEN LIGHTING UP A SOYCIETY CANDLE, PLEASE BE CAREFUL.

Reuse, Reduce, Recycle

AFTER ENJOYING YOUR SOYCIETY CANDLE, YOU CAN WASH OUT THE LEFTOVER WAX BY USING WARM SOAPY WATER. DRY YOUR JAR AND REUSE TO PLANT SUCCULENTS, USE AS A VASE, OR EVEN AS A MAKEUP BRUSH HOLDER!

 

Soy Wax Troubleshooting

Why does my soy candle look frosty?

FROSTING, WHICH IS ALSO REFERRED TO AS THE “BLOOM” IS A CRYSTAL GROWTH OF THE SOYBEAN OILS AND IS A NATURAL CHARACTERISTIC OF SOY. IT IS A WAY A CUSTOMER CAN TELL THEIR CANDLES ARE MADE WITH 100% PURE SOY. FROSTING CAN BE STOPPED BY ADDING ADDITIVES TO THE CANDLE BUT AS WE PRIDE OURSELVES IN CREATING A 100% NATURAL AND ECO-FRIENDLY CANDLES WE DO NOT USE ANY ADDITIVES AND CONSIDER THE FROSTING PART OF THE SOY EXPERIENCE. FROSTING DOES NOT AFFECT THE PERFORMANCE OF YOUR CANDLE IN ANYWAY; IT JUST ADDS CHARACTER TO YOUR ALL NATURAL CANDLE.

How long should I burn my candle?

Soy candles have a memory and therefore should achieve a full melt pool on its very first burn. A full melt pool will increase the life of your candle and the scent throw. A full melt pool is where you burn the candle until the top layer is melted fully to the sides of the container. Not creating a full melt pool the first time you burn candle can cause tunneling; this is where wax residue is left behind at the edges of the candle and can affect your scent throw. All future burns will only burn as wide as your first burn/ melt pool, therefore allowing your candle to create a full melt pool on its first burn is very important to get the most out of your candle. Any future burns should ideally also be given time to achieve a full melt pool and should be burned for no longer than 4 hours to get the maximum benefit from your candle.

Why do I need to keep my wick trimmed?

The wick of the candle should always be trimmed to 1/4″ high. This will stop your candle from smoking or burning too fast. Always trim your wick before you light your candle, while the wax is hard and dry, not right after or during your candle burning. This will reduce any wick trimmings falling in your melt pool. When wick trimmings fall in your melt pool they will sink to the bottom of your candle, this can cause soot to appear and more importantly can cause a fire hazard. This concern can be eliminated by ensuring your wick is trimmed to 1/4″ each time.

What is the black stuff at the top of my wick?

The blackened tip at the top of your wick is a build up of carbon. It occurs when the wick is too long and needs to be trimmed.

Where should I burn my candles?

Candles must be burned away from drafts and on a stable heat resistant surface. They should be stored in a dry place away from direct and indirect sunlight. As soy candles have a lower burning temperature, storing them in full sunlight might melt the candle and create discoloration.

Why does my candle look sweaty?

Soy sweat, which is excess oil of the soy wax, can present itself when there are extreme changes in temperature. This usually occurs during shipping in hot weather or if the candle is placed close to a heat source. This does not affect the burning of the candle in any way and usually disappears after the first burn. To remove the excess oil simply use a paper towel to remove the excess oil.

Do soy candles create soot?

Soy wax does not produce soot if cared for properly. However, if you do not keep your wick trimmed as instructed they will begin to smoke and can create minimal black soot on the glass container. Hence the importance of following the candle instructions that come with each candle.

Can I simply blow out my candles?

You can, but blowing out candles can cause splattering of hot wax or cause some of the wick to fly in the melt pool. It is best to extinguish your candle using a lid. When completely cool you can trim your wick to ensure the wick height remains at 1/4″, this can be done by gently breaking the mushroom head of the wick with your fingers.

Why is there a wet spot on the soy candle jar?

THE WET SPOT IS WHERE THE SOY WAX HAS ADHERED TO THE JAR. IT'S COMPLETELY NORMAL AND IS GENERALLY CAUSED BY AN EXTREME CHANGE IN TEMPERATURE CAUSING EXPANSION AND CONTRACTION OF THE SOY WAX, AND THIS DOES NOT AFFECT THE QUALITY OF YOUR CANDLE IN ANY WAY.